Terms of Service
Welcome to Mporium Dé Luxe! These Terms of Service ("Terms") govern your use of our website, products, and services. Mporium Dé Luxe Ltd, a company registered under the laws of England and Wales with company number 12412839 and registered address at 128 City Road, London, England, EC1V 2NX. By accessing or using our website and making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
1.0. Account Creation and Eligibility
1.1 You must be at least 16 years old to create an account and make a purchase.
1.2 You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.
2.0. Product Information and Pricing
2.1 We strive to provide accurate and up-to-date product information on our website. However, we do not warrant the completeness, reliability, or accuracy of any product descriptions, images, pricing, or other information.
2.2 We reserve the right to modify or discontinue any product at any time without prior notice.
2.3 Prices are inclusive of VAT (Value Added Tax) where applicable, and any other relevant taxes or duties.
3.0. Ordering and Payment
3.1 By placing an order, you agree to provide accurate and complete information regarding your purchase.
3.2 All payments are processed securely through our designated payment gateway. We do not store or have access to your payment information.
3.3 We reserve the right to refuse or cancel any order for any reason, including but not limited to suspicion of fraud, availability issues, or pricing errors. In such cases, we will refund any payments made.
4.0. Shipping and Delivery
4.1 We strive to ship orders promptly. However, delivery times may vary depending on your location and other factors beyond our control as well as whether you have ordered a handmade to order piece or immediate dispatch items.
4.2 We are not responsible for any delays, damages, or losses incurred during shipping or delivery. Any claims should be directed to the shipping carrier.
5.0. Returns and Exchanges
5.1 We do not accept returns only exchanges within 14 days of the delivery date, subject to certain conditions and limitations outlined in our separate Return and Exchange Policy.
5.2 Items must be in their original condition, with tags attached, and accompanied by a valid proof of purchase.
5.3 We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
5.4 In the case you are returning an item you are responsible for all return postage costs and must contact us to receive our return address.
6.0. Intellectual Property
6.1 Some content, including but not limited to images, logos, text, and graphics on our website, is protected by intellectual property rights and is the sole property of Mporium Dé Luxe.
6.2 You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
7.0. Limitation of Liability
7.1 To the maximum extent permitted by law, Mporium Dé Luxe shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
7.2 We make no warranties or representations, express or implied, regarding the accuracy, reliability, or availability of our website or products.
8.0. Governing Law and Dispute Resolution
8.1 These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
8.2 Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the United Kingdom.
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you have any questions or concerns, please contact us at mporiumenquiries@gmail.com before proceeding.
Thank you for choosing Mporium Dé Luxe!