PLEASE NOTE: During the current pandemic some of our apparel pieces may be
delayed in shipment for up to 7 additional working days depending on your country and region. We
apologise for any inconvenience caused and thank you for your
Please allow 48 hours for your order to be processed and shipped (Longer processing times may occur on weekends and public holidays)
Please allow up to 48 hours for order enquiries to be responded to.
We have garment makers and seamstresses located in London and Asia so our apparel pieces are mainly made to order meaning they are individually made for your size and fit. This can take up to 10 working days to design and manufacture before being shipped out to you so please bare this in mind if you need a piece by a specific date.
Our more popular pieces are ready made and fully stocked so will be available for immediate shipping. Pieces that are made to order will highlighted in the product description or shipping information section stating to allow 7-15 days to receive your piece. If there are any delays with your piece we will include a free gift in your order as a complimentary apology 💖
REFUNDS AND EXCHANGES:
If you are dissatisfied with your order or if there is a defect with
your item contact us via email or our social media channels with
images of a defect. We offer exchanges on items if the order is sent
back within 14 days of receiving it in the same condition it was sent out to you. We offer full refunds if there are any defects.
We accept payments from all major credit cards: Visa, Mastercard,
Discover, AMEX, Diners, CUP, JCB and Maestro and PayPal. We also accept Laybuy and Clearpay allowing you to pay for items in installments.
All sales items are non-refundable. Exchanges only only if there is a defect.
Eyelashes are non-refundable/non-exchangeable.
If you have ordered a pre-order/made to order item it can take anywhere from
7 - 15 days to arrive but you will be updated on the delivery time. As soon
as your order has been dispatched you will be notified.
If you would like to cancel an order, send an email within 24 hours of order confirmation to and
state your order number.
Please Note - Response time for order cancellations may take up to 48 hours