PLEASE NOTE: During the ongoing pandemic some orders may be
delayed in shipment depending on your country and region.
The delivery time is calculated from the moment you receive your shipping confirmation email, please check your ordered piece is not a handmade to order item before enquiring about your order.
From the moment you receive your dispatch email the delivery courier is responsible for your order. We will be more than happy to help assist and liase with the shipping courier in order to resolve any issues that occur.
UK Orders Shipped using Royal Mail
European Orders Shipped using the Shipping Courier in your region via Royal Mail
Rest of the World Orders Shipped using USPS/DHL
Please allow up to 48 hours for your order to be processed and shipped if it is pre stocked and available for immediate shipping (Longer processing times may occur on weekends and public holidays)
Please allow up to 48 hours for order enquiries to be responded to.
We use our own garment makers and seamstresses so our apparel pieces are mainly handmade to order meaning they are individually made for your size and fit. This can take up to 13 working days to design and manufacture before being shipped out to you so please bare this in mind if you need a piece by a specific date.
Our more popular pieces are ready made and fully stocked so will be available for immediate shipping and will be seen on the immediate dispatch page. Pieces that are handmade will be highlighted in the product description or shipping information section stating to allow 7-15 working days to receive your piece. Please note working days do not include weekends or public holidays.
REFUNDS AND EXCHANGES:
We offer exchanges only or credit notes on items if the order is sent back within 14 days of receiving it in the same condition it was sent out to you and you will be required to pay for postage back to us. Accessory items are non-refundable/non-exchangeable. Please contact us via email for exchange enquiries.
We accept payments from all major credit cards: Visa, Mastercard,
Discover, AMEX, Diners, CUP, JCB and Maestro and PayPal. We also accept Laybuy, Clearpay & Klarna allowing you to pay for items in installments.
All sales items are non-refundable. Exchanges only.
Eyelashes and Jewelry are non-refundable/non-exchangeable.
If you have ordered a pre-order/hand made to order item it can take anywhere from
7 - 15 working days to arrive but you will be updated on the delivery time. As soon
as your order has been dispatched you will be notified with tracking information. Please note working days do not include weekends or public holidays.
If you would like to cancel an order, send an email within 24 hours of order confirmation to email@example.com and
state your order number.
Please Note - Response time for order cancellations may take up to 48 hours